COVID-19 Frequently Asked Questions

 

Please note - Effective Sunday 15 August, increased restrictions will be introduced for all of New South Wales these include a limit of 10 people attending a funeral service, excluding those conducting the service.

 

We are committed to helping families farewell their loved ones respectfully and within the current Government regulations.

What are the current restrictions?

The NSW Government have updated the advice for those attending the funeral and memorial services in Greater Sydney, including the Blue Mountains and Wollongong.  Please find the details here NSW Government website Greater Sydney funerals

The new guidelines essentially mean if people are travelling into or out of an LGA of concern for a funeral or memorial service, they need to be the spouse (including de facto), parent, child or sibling of the deceased. The same would apply to people travelling into Greater Sydney and also those leaving Greater Sydney to attend a funeral or memorial service in Regional NSW.

Please visit the NSW Government website to find out more about the current restrictions. 

How many people can attend the service?

Funerals are currently restricted to 10 people in Greater Sydney (excluding those conducting the service). This must be the same 10 people for all aspects of the service – ie. viewing, funeral service, memorial service, burial or gathering afterwards.

Can different people attend different aspects of the funeral service - eg. viewing, memorial service, burial - as long as we stay to the limit of 10 people?

No. It’s important to understand that only the same 10 people are able to attend each event. This is regardless of if the viewing, memorial or burial is held on a separate day to the funeral service. This is in-line with the NSW Government guidelines and was confirmed by the COVID-19 Policy Team, Public Health Response Branch, NSW Ministry of Health. The intent of the 10 people rule is to limit the number of people mixing during a funeral service so that if an attendee subsequently becomes COVID positive, the risk of transmission is limited to that small group.

What will happen to the funeral we have coming up?

We are working with families to ensure services celebrate the life of their loved one and comply with the current guidelines.

The health, safety and wellbeing of our team and the families we serve is of the utmost importance to us. We have been providing funeral and memorial services to Australians for many decades and will always put our client families at the heart of everything we do. We are committed to helping families farewell their loved ones respectfully and within the current and relevant Government advice and regulations.

How can I include others in my loved one’s funeral?

To help adhere to the current regulations, we encourage families to utilise our live streaming, webcasting and recording audio-visual technology, which is available in many of our funeral homes.

Where it’s not available our teams look to source local suppliers with this.

Do the guidelines/restrictions affect the actual funeral ceremony or just the number of people attending?

There are no changes to the service itself. All services just need to be conducted within the current guidelines/ restrictions for a number of people and social distancing measures.

Are cemeteries open? 

Yes, cemeteries are open.

Can we visit the cemetery and our loved ones gravesite?

People are permitted to leave home for compassionate reasons, such as:

  • an anniversary of  a deceased child, or
  • if a close family member has recently died

Visiting a gravesite would likely be considered compassionate. Visits should be brief.

What are you doing to ensure you are compliant?

We are staying close to the most up-to-date information available from the Australian Government’s Department of Health, external medical experts and liaising with the Australian Funeral Directors Association (AFDA).

We are also employing the highest standards of hygiene and cleanliness are maintained.

What happens if my loved one had Coronavirus?

There are certain guidelines from the Department of Health which include restrictions for viewing and dressing of the deceased. They also include recommendations for no embalming for the safety of our teams. These restrictions would be discussed with you at the time to ensure you have the most relevant and up-to-date information.

What happens if the restrictions are eased (or increased) again?

We are staying close to the most up-to-date information available from the Australian Government’s Department of Health, external medical experts and liaising with the Australian Funeral Directors Association (AFDA).

Do the same guidelines/restrictions apply if we have the funeral in a church?

Yes. The same restrictions apply in any location or venue.

How long will these restrictions last?

We are unsure at this stage and in regular contact with the Australian Government’s Department of Health, external medical experts and liaising with the Australian Funeral Directors Association (AFDA). These regulations are also been monitored by the State Government and police with on the spot fines.

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For the latest advice, information and resources on COVID-19, please visit www.health.gov.au or call the National Coronavirus Health Information Line on 1800 020 080. It operates 24 hours a day, seven days a week. If you require translating or interpreting services, call 131 450.